Frequently Asked Questions
We know you have questions about your pet’s care. Here are answers to some of the most common questions from pet parents in our community.
The Basics
What types of animals do you treat?
We provide veterinary care for dogs and cats. If you have questions about whether we can care for your specific pet, please call us at 815-462-8600.
Do I need an appointment?
Yes, we see patients by appointment to ensure each pet receives the time and attention they deserve. Call us at 815-462-8600 to schedule. You can also text us at 815-427-4596, or email at [email protected].
What should I bring to my first appointment?
Please bring any previous medical records, a list of current medications and your pet’s vaccination history if available. If your pet is anxious, bringing their favorite treat or toy can help them feel more comfortable.
Do you accept new patients?
Absolutely! We’d love to welcome you and your pet to our practice. We’re always happy to meet new families and their fur babies.
Do you declaw or ear dock?
We do not.
Do you board animals?
We do not.
Do you perform spay and neuter surgeries?
Yes, we perform surgical procedures, including spay and neuter operations. Call us to schedule a pre-surgical consultation.
Can I stay with my pet during procedures?
For most routine examinations, you’re welcome to stay with your pet. For certain procedures, we may ask you to wait in our reception area. We’ll always explain what to expect and keep you informed throughout your pet’s care.
What is included in a wellness exam?
A comprehensive wellness exam includes a thorough physical examination where we assess your pet from nose to tail. We’ll discuss your pet’s health history, lifestyle and any concerns you have. We check weight, body condition and overall health, then create a personalized preventive care plan that may include vaccinations, parasite prevention and diagnostic testing tailored to your pet’s specific needs.
Do you offer dental care?
Yes! We provide comprehensive dental services, including cleanings, examinations and treatment for oral health issues. Dental disease is one of the most common health problems we see in pets, and regular dental care is essential for their overall wellbeing and quality of life. We’ll help keep your pet’s smile healthy and pain-free.